MAKRIS GIALOS SUITES POLICIES
Thank you for choosing to stay with us at The Klaritz Suites, Makris Gialos Kefallinia Island. To make your stay as pleasant as possible and provide an excellent, safe, and enjoyable experience, please read our policies carefully. It is important to us that our guests have all the appropriate information to make their stay as comfortable as possible.
The suites are equipped with fire distinguishers and fire safety information. In case of emergency, call the FIRE DEPARTMENT at 199 or the POLICE at 100. Please review this valuable information, including the correct use of fire distinguishers. It is not allowed to light candles in the suites or leave lighted candles unattended on the terrace. Please ensure you turn off electrical cooking appliances.
You can always contact our Agent for any issue. There is a General Hospital in the city covering almost all cases.
All our guests should enjoy a clean air suite, so we prefer to keep Klaritz Suites a smoke-free facility. Guests can smoke on the suites’ open-air terraces in front of the rooms and the garden using ashtrays, having in mind safety against the danger of fire. Odour is unhealthy and objectionable to our guests, possibly with babies and infants.
MAXIMUM OCCUPANCY & CHILDREN
Suites are designed for a maximum occupancy of three adults using existing bedding. The foldout sofa can be used as an extra bed accommodating an adult or two kids under 12 years old (free of charge) in the same room as parents or legal guardian. There is no possibility to place an extra bed. A baby cot may be provided in the suite upon request. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must always supervise them.
Free self parking is available in our private area next to our guests’ suites (one car per suite).
Access to our Wi-Fi is free for our registered guests. Wi-Fi signals are subject to changes depending on the status of our Wi-Fi-equipment, provider, and interference from other local wireless signals. We strive to offer you the best available connection quality. Password is provided upon arrival.
Room keys are issued to the registered guest(s). There is a magnetic card for activating the power of the suite. I.D. is required if you have lost your key and request a duplicate. Please return the room key at Checkout. Keys are in the Wall Mounted Combination Key Safe. Code is provided upon arrival.
HOUSEKEEPING & LINEN CHANGING
Your comfort is significant to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels and linen are exchanged for fresh every third day. If housekeeping is unable to change a bed due to personal items left on it, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day, if requested, at an extra charge. Due to COVID 19 issues, please contact our staff if you have any additional questions or concerns.
The Suites are not liable for customer personal belongings loss. We suggest not giving the keys to any third party for the guests’ safety and their belongings. Suites’ guests are responsible for the magnetic card and key they received as well as for their damage or loss. In case a guest has not been in their room for more than three days, and they have not notified the administration in advance about their absence, our Agent has the right to organise a committee, describe all the customer’s property, and inform the police about the guest’s absence. Guests bear full responsibility for their visitor’s actions. We provide a Luxurious Laptop Size Safe.
DAMAGE DISCOVERED AFTER CHECKOUT:
Damage to suites, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork etc. will be charged at 120% of full and new replacement value. Damage to mattresses and linen, including towels, mattress pads, sheets, bedspreads, blankets resulting from body oils, makeup, shoe-polish etc. will result in a charge for the cleaning, repair, or replacement of the damaged article. We will make every effort to rectify any damage internally before contracting specialists to make the repairs. Therefore, we will try our best to keep the guest’s costs to a minimum.
→ For any anomaly that might come to your attention, please inform our Agent
→ If you notice anything suspicious, please alert the authorities immediately